Resolved -
We've just concluded the last rounds of checks and reporting, and we are back to normal.
Again we are sorry for the inconvenience that you might have had, and if you are experiencing any Heartcore issues, please reach out to support.
Mar 21, 15:08 CET
Update -
All of our telemetries are reporting that we are back to normal.
We will keep monitoring the sites for now, to ensure that everything is as it seems. If you are having issues, please reach out to support.
We are sorry for the inconvenience that you might have had.
Mar 21, 14:01 CET
Monitoring -
We have started rolling out a fix for all affected Heartcore Projects, and we start to see a positive trend in our monitoring.
Mar 21, 13:29 CET
Update -
We have identified a fix, and we'll start rolling out new releases to Heartcore shortly.
Next update no later than 1500 DK Time
Mar 21, 12:45 CET
Identified -
We have identified the issue with one of the dependencies
Issue:
- Heartcore has an assembly redirect for System.Diagnostics.DiagnosticSource to version 4.0.3.1
- The latest CMS patch upgrades System.Diagnostics.DiagnosticSource to version 4.6.25519.3
- The assembly redirect in web.config still points to 4.0.3.1
We are still deciding on a course of action.
Mar 21, 11:49 CET
Investigating -
While deploying the latest upgrades for CMS 8.18.6 and Deploy 4.7.4, we discovered a significant regression of uptimes for Heartcore projects.
We are currently investigating the issue and will start restoring websites as soon as we find the issue.
We will provide an update no later than 12.00 DK time.
Mar 21, 11:07 CET