Our infrastructure provider has applied a fix, and we are seeing affected Cloud sites recover. We are actively monitoring to ensure all sites are fully restored.

We have identified the cause of the disruption. An issue with our infrastructure provider’s database service in the West Europe region is intermittently preventing some Cloud websites from connecting to their databases. Affected sites may show errors or be unavailable, and the Backoffice may also be affected.

We are working with our provider to resolve this and are monitoring the situation closely. We will provide another update within the hour.