Blank
Umbraco Status page
Umbraco Status page
Welcome to the Umbraco status page. On this page, you can see the current operational status as well as plans for scheduled maintenance and automatic upgrades for all our cloud offerings: Umbraco Cloud and Heartcore.
Subscribe to updates above to get the latest status send straight to your inbox.
If you’re experience issues with your cloud project which does not seem to relate to the current operational status, please go to Our Umbraco and search for the issue or reach out to the Umbraco Support in the portal chat.
Umbraco Cloud Websites & Portal unavailable
Incident
Report for Umbraco Cloud
Resolved
On October 30, 2023, Umbraco Cloud experienced a service disruption due to an incident at our network service provider, Cloudflare. The incident began at 20:03 UTC, impacting the availability and functionality of various services. The Umbraco Cloud Portal was down during this period, and also a limited number of cloud projects.
Timeline:
- 20:03 UTC: Cloudflare reports an investigation into availability issues impacting several services.
- 20:05 UTC: First update from Cloudflare, the investigation continues.
- 20:23 UTC: Second update from Cloudflare, the investigation continues.
- 20:33 UTC: The issue is identified, and a fix is being implemented by Cloudflare.
- 20:34 UTC: A fix has been implemented, and monitoring begins to ensure stability.
- 20:35 UTC: Cloudflare reports the incident as resolved.
Impact:
The incident affected the availability of the Umbraco Cloud Portal, hindering access to certain cloud projects. Authentication processes, as well as loading functionalities, were particularly impacted, causing inconvenience to our users.
Resolution and Mitigation:
Upon identifying the root cause, Cloudflare implemented a fix at 20:34 UTC, which restored the services to their normal functionality.
Our engineering team remained in close contact with Cloudflare throughout the incident, ensuring that necessary steps were taken to mitigate the impact on Umbraco Cloud services.
Alternative routing solutions were explored to minimize service disruption.
Timeline:
- 20:03 UTC: Cloudflare reports an investigation into availability issues impacting several services.
- 20:05 UTC: First update from Cloudflare, the investigation continues.
- 20:23 UTC: Second update from Cloudflare, the investigation continues.
- 20:33 UTC: The issue is identified, and a fix is being implemented by Cloudflare.
- 20:34 UTC: A fix has been implemented, and monitoring begins to ensure stability.
- 20:35 UTC: Cloudflare reports the incident as resolved.
Impact:
The incident affected the availability of the Umbraco Cloud Portal, hindering access to certain cloud projects. Authentication processes, as well as loading functionalities, were particularly impacted, causing inconvenience to our users.
Resolution and Mitigation:
Upon identifying the root cause, Cloudflare implemented a fix at 20:34 UTC, which restored the services to their normal functionality.
Our engineering team remained in close contact with Cloudflare throughout the incident, ensuring that necessary steps were taken to mitigate the impact on Umbraco Cloud services.
Alternative routing solutions were explored to minimize service disruption.